Franklord Genuine Leather Strap - Olive Green with Orange Stitching

Elevate your style with the Franklord Olive Green Leather Strap with Orange Stitching. Handcrafted from genuine leather, this 22mm strap combines modern design with timeless quality. The vibrant orange stitching offers a bold and unique contrast, while the stainless steel butterfly buckle ensures both durability and comfort. Perfect for formal events or casual outings, this strap enhances your watch's elegance and personality. Upgrade your wrist game today with the Franklord premium strap.

Shipping and Delivery Information

1. Shipping Policy

At Franklord, we strive to ensure that your orders are processed and shipped promptly. Please review our shipping policy for information on shipping rates, delivery times, and other important details.

2. Processing Time

• Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
• Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and tracking information.

3. Shipping Rates

• Domestic Shipping: Shipping rates are calculated at checkout based on your location and the shipping method selected. We offer various shipping options to meet your needs.
• Free Shipping: We offer free standard shipping on orders over a specified amount. Details of our free shipping threshold can be found on our website or during the checkout process.

4. Delivery Time

• Standard Delivery: Delivery time for standard shipping is typically  10 business days, depending on your location.
• Expedited Delivery: We also offer expedited shipping options for faster delivery. Delivery times and rates for expedited shipping will be provided at checkout.

5. Shipping Locations

• Domestic Shipping: We currently ship to addresses within India.
• International Shipping: At this time, we do not offer international shipping.

6. Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
• Order Status: You can also check the status of your order by logging into your account on our website and viewing your order history.

7. Delivery Issues

• Incorrect Address: Please ensure that you provide the correct shipping address at checkout. Franklord is not responsible for orders delivered to an incorrect or incomplete address.
• Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at franklordwatches@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
• Delayed Delivery: While we strive to ensure timely delivery, there may be occasions where delays occur due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing. We appreciate your patience in such cases.

8. Contact Us

If you have any questions or concerns about shipping and delivery, please contact us at:

Franklord
1st Floor, A Wing, Shop no. 109, R K Royal Building, ANJUR GAON ROAD, Mankoli Naka, Bhiwandi, Thane, Maharashtra 421302
Email: franklordwatches@gmail.com
Phone: +919082313957

The Franklord Commitment: Warranty & Returns Policy

At Franklord, our priority is delivering uncompromised craftsmanship directly to your wrist. To ensure that every customer receives a 100% brand-new, untouched, and pristine timepiece, we have designed our policies around quality assurance, speed, and absolute transparency.

Please review our official policy below:

The Secure Delivery Protocol (Mandatory Unboxing Video)

Your Franklord timepiece is a premium investment, and we take its safe delivery seriously. To protect you against any third-party courier mishandling and to ensure a frictionless resolution, a continuous, uncut unboxing video from start to finish is strictly mandatory.

• The video must clearly show the sealed package being opened and display the watch’s condition upon arrival.

• Claims for transit damage or out-of-the-box defects cannot be processed without this uncut video evidence. This protocol guarantees absolute transparency and ensures we can provide immediate support for genuine claims without any delays.

The Franklord Quality Guarantee (Warranty)

We stand behind the engineering of our timepieces. Every Franklord watch is protected by a comprehensive warranty to ensure your peace of mind.

• Coverage Period: Depending on the model, your watch is covered by either a 1-Year or 2-Year Warranty(please refer to the specific product details page for your watch's exact warranty duration).

• What's Covered: This protects you against any manufacturing defects in materials or workmanship.

• What's Not Covered: Damages caused by misuse, accidents, normal wear and tear, water damage beyond the watch's rating, or unauthorized repairs.

Our "Pristine Timepiece" Promise (Returns & Exchanges)

When you unbox a Franklord watch, you are the first and only person to wear it. To maintain this strict standard of hygiene and exclusivity, we never restock or resell "tried-on" watches.

Eligibility:

• Defect-Only Returns: We accept returns and exchanges ONLY in the rare event that your watch arrives with a verified manufacturing defect or transit damage (verified via your mandatory unboxing video).

• Because we guarantee brand-new inventory for every customer, we do not accept returns, exchanges, or refunds for a change of mind or personal preference. * To process a defect-related return, the item must be reported on the day of delivery, remain unused, and include all original packaging and accessories.

Exclusive & Custom Items: To maintain the integrity of our specialty items, the following are strictly non-returnable under any circumstances:

• Diamond Watches

• Made-to-order (Custom) Watches

• Watch Straps

Lightning-Fast Dispatch & Cancellations

We know you are excited to receive your watch, so our logistics team processes orders immediately to get them to your doorstep as fast as possible.

• After Shipping: Because our dispatch process is automated for maximum speed, no cancellations are allowed once your order has been shipped. * Before Shipping: If you need to cancel your order before it leaves our facility, we are happy to assist. A 5% deduction will be applied to your refund. This simply covers the third-party payment gateway processing fees, ensuring we can continue offering secure, premium payment options for all customers without having to raise our watch prices to cover those banking costs.

VIP Pickup & Drop Service

If you receive a defective unit, making it right is effortless. We provide a complimentary, all-India pickup and drop service for verified defect replacements. You won't have to leave your home—our courier partners will collect the watch directly from your location.

Customer Support & Working Hours

Our dedicated team is ready to assist you with any questions or support requests.

• Email: franklordsupport@gmail.com

• WhatsApp/Call: +919137875267

• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

How to Request Support:

1. Email or WhatsApp us with your order details and your uncut unboxing video.

2. Our dedicated team will review your request during working hours and arrange an immediate pickup.

3. Once the watch is inspected at our facility, your free replacement will be dispatched promptly.

Thank you for trusting Franklord. We are committed to providing you with an elite horological experience!