Warranty & Returns

The Franklord Commitment: Warranty & Returns Policy

At Franklord, our priority is delivering uncompromised craftsmanship directly to your wrist. To ensure that every customer receives a 100% brand-new, untouched, and pristine timepiece, we have designed our policies around quality assurance, speed, and absolute transparency.

Please review our official policy below:

The Secure Delivery Protocol (Mandatory Unboxing Video)

Your Franklord timepiece is a premium investment, and we take its safe delivery seriously. To protect you against any third-party courier mishandling and to ensure a frictionless resolution, a continuous, uncut unboxing video from start to finish is strictly mandatory.

The video must clearly show the sealed package being opened and display the watch’s condition upon arrival.
Claims for transit damage or out-of-the-box defects cannot be processed without this uncut video evidence. This protocol guarantees absolute transparency and ensures we can provide immediate support for genuine claims without any delays.

The Franklord Quality Guarantee (Warranty)

We stand behind the engineering of our timepieces. Every Franklord watch is protected by a comprehensive warranty to ensure your peace of mind.

Coverage Period: Depending on the model, your watch is covered by either a 1-Year or 2-Year Warranty(please refer to the specific product details page for your watch's exact warranty duration).
What's Covered: This protects you against any manufacturing defects in materials or workmanship.
What's Not Covered: Damages caused by misuse, accidents, normal wear and tear, water damage beyond the watch's rating, or unauthorized repairs.

Our "Pristine Timepiece" Promise (Returns & Exchanges)

When you unbox a Franklord watch, you are the first and only person to wear it. To maintain this strict standard of hygiene and exclusivity, we never restock or resell "tried-on" watches.

Eligibility:

Defect-Only Returns: We accept returns and exchanges ONLY in the rare event that your watch arrives with a verified manufacturing defect or transit damage (verified via your mandatory unboxing video).
Because we guarantee brand-new inventory for every customer, we do not accept returns, exchanges, or refunds for a change of mind or personal preference. * To process a defect-related return, the item must be reported on the day of delivery, remain unused, and include all original packaging and accessories.

Exclusive & Custom Items: To maintain the integrity of our specialty items, the following are strictly non-returnable under any circumstances:

Diamond Watches
Made-to-order (Custom) Watches
Watch Straps

Lightning-Fast Dispatch & Cancellations

We know you are excited to receive your watch, so our logistics team processes orders immediately to get them to your doorstep as fast as possible.

After Shipping: Because our dispatch process is automated for maximum speed, no cancellations are allowed once your order has been shipped. * Before Shipping: If you need to cancel your order before it leaves our facility, we are happy to assist. A 5% deduction will be applied to your refund. This simply covers the third-party payment gateway processing fees, ensuring we can continue offering secure, premium payment options for all customers without having to raise our watch prices to cover those banking costs.

VIP Pickup & Drop Service

If you receive a defective unit, making it right is effortless. We provide a complimentary, all-India pickup and drop service for verified defect replacements. You won't have to leave your home—our courier partners will collect the watch directly from your location.

Customer Support & Working Hours

Our dedicated team is ready to assist you with any questions or support requests.

Email: franklordsupport@gmail.com
WhatsApp/Call: +919137875267
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

How to Request Support:

Email or WhatsApp us with your order details and your uncut unboxing video.
Our dedicated team will review your request during working hours and arrange an immediate pickup.
Once the watch is inspected at our facility, your free replacement will be dispatched promptly.

Thank you for trusting Franklord. We are committed to providing you with an elite horological experience!