Franklord Ultra-Slim | Sterling Rose

For the individual whose standard is excellence, the Sterling Rose is a masterpiece of refined taste. It represents the Ultra-Slim Ethos applied with a touch of classic, undeniable quality, designed for those who appreciate purity in both their ambition and their style.

The clean, sunray silver dial provides a canvas of pure clarity, framed by the warmth of a polished rose gold bezel. This elegant combination creates a look that is both premium and timeless, reflecting a mindset that values enduring quality over fleeting trends.

At a deliberately engineered 5mm, its ultra-slim profile is a statement of agility and focus. It sits with an understated elegance on the wrist, a seamless part of your daily pursuit of excellence. At its heart, a precision Swiss movement provides the reliable engine for your vision, protected by a flawless, scratch-proof sapphire crystal.

For the leader who appreciates the highest standard. The Sterling Rose is your hallmark.

Shipping and Delivery Information

1. Shipping Policy

At Franklord, we strive to ensure that your orders are processed and shipped promptly. Please review our shipping policy for information on shipping rates, delivery times, and other important details.

2. Processing Time

• Order Processing: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
• Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and tracking information.

3. Shipping Rates

• Domestic Shipping: Shipping rates are calculated at checkout based on your location and the shipping method selected. We offer various shipping options to meet your needs.
• Free Shipping: We offer free standard shipping on orders over a specified amount. Details of our free shipping threshold can be found on our website or during the checkout process.

4. Delivery Time

• Standard Delivery: Delivery time for standard shipping is typically  10 business days, depending on your location.
• Expedited Delivery: We also offer expedited shipping options for faster delivery. Delivery times and rates for expedited shipping will be provided at checkout.

5. Shipping Locations

• Domestic Shipping: We currently ship to addresses within India.
• International Shipping: At this time, we do not offer international shipping.

6. Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
• Order Status: You can also check the status of your order by logging into your account on our website and viewing your order history.

7. Delivery Issues

• Incorrect Address: Please ensure that you provide the correct shipping address at checkout. Franklord is not responsible for orders delivered to an incorrect or incomplete address.
• Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at franklordwatches@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
• Delayed Delivery: While we strive to ensure timely delivery, there may be occasions where delays occur due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing. We appreciate your patience in such cases.

8. Contact Us

If you have any questions or concerns about shipping and delivery, please contact us at:

Franklord
1st Floor, A Wing, Shop no. 109, R K Royal Building, ANJUR GAON ROAD, Mankoli Naka, Bhiwandi, Thane, Maharashtra 421302
Email: franklordwatches@gmail.com
Phone: +919082313957

Warranty and Returns

At Franklord, we stand behind the quality of our products and are committed to ensuring your satisfaction. Please review our warranty and returns policy for detailed information on our coverage and how to initiate a return.

1. Warranty

Coverage

• Warranty Period: All Franklord watches come with a standard 2-year warranty from the date of purchase.
• What is Covered: Our warranty covers any defects in materials or workmanship under normal use during the warranty period.
• What is Not Covered: The warranty does not cover damage resulting from improper handling, accidents, misuse, or unauthorized repairs. It also does not cover normal wear and tear, including scratches on the case or crystal, changes in the color of the strap, or battery replacement.

How to Make a Warranty Claim

1. Contact Us: If you believe your product is defective and within the warranty period, please contact us at franklordwatches@gmail.com or call +919082313957 to initiate a warranty claim.
2. Provide Information: You will need to provide your name, contact information, proof of purchase, and a detailed description of the defect.
3. Inspection: We may ask you to send the product to us for inspection. If the defect is covered by the warranty, we will repair or replace the product at no additional cost to you.

2. Returns

Return Policy

• Return Period: You have 7 days from the date of purchase to return your item for a full refund or exchange.
• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

How to Return an Item

1. Contact Us: Email us at franklordwatches@gmail.com or call +919082313957 to request a return authorization. Provide your order number, item details, and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return your item.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your refund.
• Processing: If your return is approved, we will process your refund to the original method of payment within 14 days.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at franklordwatches@gmail.com.

3. Contact Us

For any questions or concerns about our warranty and returns policy, please contact us at:

Franklord
1st Floor, A Wing, Shop no. 109, R K Royal Building, ANJUR GAON ROAD, Mankoli Naka, Bhiwandi, Thane, Maharashtra 421302
Email: franklordwatches@gmail.com
Phone: +919082313957

Thank you for choosing Franklord. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.